Computer Support Specialist

 

Career Profile
Computer support specialists provide technical assistance, support, and advice to customers and other users. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems using automated diagnostic programs, and resolve recurrent difficulties. Support specialists may work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, where they provide computer support to clients on a contract basis.

 

Job Outlook
As computer applications continue to expand, computer support specialists are projected to be among the fastest growing occupations over the 2002-12 period. Employers of computer support specialists range from startup companies to established industry leaders.

 

Salary
According to Robert Half International, starting salaries in 2003 ranged from $27,500 to $56,500 for help-desk support staff, and from $51,000 to $67,250 for more senior technical support specialists. Recent salary estimates by the Texas Workforce Commission have salaries starting at $13.25 per hour.

 

Computer Support Specialist

 

Disqualifiers/Barriers

  • Must submit to a background check*
  • *Drug and assault related offenses are carefully scrutinized.
  • Felony and misdemeanor offenses

Important Skills

  • 10th grade reading level and H.S. Diploma or GED
  • Good problem solving and decision making skills
  • Good communication skills; verbal and written
  • Ability to think logically
  • Ability to deal with a number of tasks simultaneously
  • Hand -Eye coordination and good motor skills
  • Finger dexterity
  • Audio and visual acuity
  • Ability to sit for extended periods of time
  • Good work ethic
  • Good telephone etiquette
  • Motivated learner
  • Attention to detail

 

Computer Support Specialist

 

Educational Programs
Computer Certification Training

 

License/Certification
CompTIA A+, Network+ and Microsoft Certified Desktop Support Technician (MCDST)

 

Length of Training/Requirements
CompTIA A+, Network+ and Microsoft Certified Desktop Support Technician (MCDST) training lasts approximately 6 months. The curriculum combines classroom lecture and hands on projects.

 

Location of Classes
To be determined

 

Computer Support Specialist

 

Dell

Wayport

Unysis

Note: The above information was taken from "Hot Jobs" 1997 and from documentation received from the Health Employers and Austin Community College.

 

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