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IT User & Computer Support Specialist

A user and computer support specialist often works at a help desk. This can be at a company, in a computer lab, or at a call center. He or she answers questions and resolves problems users are having with the software and hardware. The support specialist may also be tasked with setting up equipment for employees to use. They will often reference instruction manuals and investigate technical issues to find solutions for computer users. They also may perform minor repairs or updates.

Career Details

Degree Type: Associate Degree

Field: Information Technology (IT)

County: Travis, Williamson, and Hays

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Career ACCelerator (ACC)
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Computer User Support (ACC)

Career Badges

Career Driven Skills Needed:


Excellent customer service and customer satisfaction, good communicator, trained in technical support, help desk, and computer operating systems

Salary Trends:


Average salary for experienced professionals is $47K, entry-level pay starts around $14 an hour

Internship Offered:


Get paid to learn! This degree plan includes a paid internship 20 hours a week for 3 semesters. Interns are always paid at least $12 an hour, often more, and gain valuable hands-on experience.