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IT — User & Computer Support Specialist

Tech careers are booming in Central Texas.

If your dream career involves working with computers and people, we can help you get started with a free degree through our Career Expressway program. Read below to learn more about this career. Next, sign up for a CareerUp info session to get started with earning your degree for free.

User and computer support specialists are there to help others. They know how to fix the most common problems people have with computers or software, and they are ready to step in whenever needed. In this role, you will likely work at a help desk. This can be at a company, in a computer lab, or at a call center. People will show up or call you with questions and frustrations. A great computer support specialist will have people skills as well as computer skills. Using both, you can make a company a better place for whoever you’re helping: coworkers, students, or customers. It’s an important job, and employers are always looking to hire great people — like you!

| Visit Link: Women In Tech program at ACC

Career Details

Degree Type: Associate Degree

Field: Information Technology (IT)

County: Travis, Williamson, Hays, Bastrop, Caldwell

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Computer User Support (ACC)
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Career Badges

Career Driven Skills Needed:


Excellent customer service and customer satisfaction, good communicator, trained in technical support, help desk, and computer operating systems

Salary Trends:


New workers generally start around $17 per hour or $36,403 per year. Normal pay for Computer User Support Specialists is $49,495 per year, while highly experienced workers can earn as much as $82,357.

Internship Offered:


Get paid to learn! This degree plan includes a paid internship 20 hours a week for 3 semesters. Interns are always paid at least $12 an hour, often more, and gain valuable hands-on experience.