A user and computer support specialist often works at a help desk. This can be at a company, in a computer lab, or at a call center. He or she answers questions and resolves problems users are having with the software and hardware. The support specialist may also be tasked with setting up equipment for employees to use. They will often reference instruction manuals and investigate technical issues to find solutions for computer users. They also may perform minor repairs or updates.
Degree Type: Associate Degree
Information Technology (IT)
County: Travis, Williamson, and Hays
free information session
A career pipeline partnership with ACC, offering extra support to help non-traditional students get into IT careers.
Classes offered at Austin Community College.
Degree or certification average completion time is 2.5 years or less.
This degree program includes a paid internship.
Students will earn a marketable skills award in their first year of training.
This program offers some classes that are self-paced through the ACCelerator Learning Lab.
Earn and stack certifications as you work toward your Associate Degree.
Co-enroll in the Women in Information Technology (WIT) program at ACC for additional support and resources.
Excellent customer service and customer satisfaction, good communicator, trained in technical support, help desk, and computer operating systems
Get paid to learn! This degree plan includes a paid internship 20 hours a week for 3 semesters. Interns are always paid at least $12 an hour, often more, and gain valuable hands-on experience.