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IT User & Computer Support Specialist

User and computer support specialists are there to help others. They know how to fix the most common problems people have with computers or software, and they are ready to step in whenever needed. In this role, you will likely work at a help desk. This can be at a company, in a computer lab, or at a call center. People will show up or call you with questions and frustrations. A great computer support specialist will have people skills as well as computer skills. Using both, you can make a company a better place for whoever you’re helping: coworkers, students, or customers. It’s an important job, and employers are always looking to hire great people — like you!

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Career Details

Degree Type: Associate Degree

Field: Information Technology (IT)

County: Travis and Williamson

Visit Link:
Career ACCelerator (ACC)
Visit Link:
Computer User Support (ACC)

Career Badges

Career Driven Skills Needed:


Excellent customer service and customer satisfaction, good communicator, trained in technical support, help desk, and computer operating systems

Salary Trends:


Average salary for experienced professionals is $47K, entry-level pay starts around $14 an hour

Internship Offered:


Get paid to learn! This degree plan includes a paid internship 20 hours a week for 3 semesters. Interns are always paid at least $12 an hour, often more, and gain valuable hands-on experience.