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IT User & Computer Support Specialist

User and computer support specialists are there to help others. They know how to fix the most common problems people have with computers or software, and they are ready to step in whenever needed. Often he or she works at a help desk. This can be at a company, in a computer lab, or at a call center. People will show up or call in with questions and frustrations. A great computer support specialist will have people skills as well as computer skills. Using both, they can make a company a better place for whoever they’re helping: coworkers, students, or customers. It’s an important job, and employers are always looking to hire great people.

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Career Details

Degree Type: Associate Degree

Field: Information Technology (IT)

County: Travis, Williamson, and Hays

Visit Link:
Career ACCelerator (ACC)
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Computer User Support (ACC)

Career Badges

Career Driven Skills Needed:


Excellent customer service and customer satisfaction, good communicator, trained in technical support, help desk, and computer operating systems

Salary Trends:


Average salary for experienced professionals is $47K, entry-level pay starts around $14 an hour

Internship Offered:


Get paid to learn! This degree plan includes a paid internship 20 hours a week for 3 semesters. Interns are always paid at least $12 an hour, often more, and gain valuable hands-on experience.